We respect your right to privacy and we aim to ensure you have a trustworthy experience with us, including when using our websites or visitor centres and booking with or through us. We understand that you care about how your personal data is used by us, and we want to share with you the policies and practices we’ve adopted. This way you can feel confident about how we handle your personal data.
We will update our policies and this Privacy Statement from time to time. The most current version will always be located on our website.
PERSONAL INFORMATION WE COLLECT
We will only collect personal information through our contact and enquiry forms on our website that is necessary to deliver the best possible service to you.
Why we collect personal information
Generally, we collect and use personal information about you to provide a range of products, services and benefits relating to your travel needs.
We also collect personal information to assist in identifying ways in which we can serve you better, and to assist our internal administration and operations including accounting, risk management, record keeping.
Some of the information we collect is for the purpose of improving our interaction with customers. We collect personal information about you, including family members and friends, for purposes in relation to your and their dealings (either directly or indirectly) with Luxury Touring.
- Bookings: First and foremost, we use your personal information to complete and administer your booking.
- Customer reviews: We may use your contact information to send you a short questionnaire about your experience. This helps us understand and improve our service.
- Other communications: There may be other times when we contact you by email, phone or SMS, depending on the contact information you share with us. There could be a number of reasons for this:- We may need to respond to and handle your requests.
– When you use our services, we may send you a questionnaire or ask you to review your experience with us.
- Fraud detection and prevention: We may use personal information to detect and prevent fraud and other illegal or unwanted activities.
- Improving our services: We use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
If you do not wish to receive information from Luxury Touring, please use the contact details below to let us know. Please note that if you make such a request:
- We may still need to use your personal information to provide you with the services and products you have requested as a customer; and
- It may not be possible for us to immediately action a request to cease receiving any or all marketing material. However, we will respond to such requests as soon as practicable and will make all reasonable efforts to promptly activate a change in preference to opt out of receiving future marketing material.
Sensitive Personal Information
We may also collect and use certain especially sensitive personal information about you, namely specific details of any relevant health conditions, disabilities, height and weight, access requirements and special dietary requirements that you may have. We collect this information directly from you to try to ensure that your trip is appropriate for your needs and to try and keep you safe during any trip that you plan through us.
By law it is required that we obtain your consent to the collection of ‘sensitive information’ and unless you tell us otherwise, we accept that you have agreed to the collection of all information that is provided to us for use in agreement with this policy.
DISCLOSURE TO THIRD PARTIES
In certain situations, we may share your personal information with third parties:
Suppliers of travel and other services
We may provide your personal information to our contractors or related companies for the purposes of, or in connection, with the supply of products and services to you.
We may supply personal data to a government authority or regulator where required to:
- comply with a legal requirement (i.e. height & weight for Civil Aviation Authority),
- for the administration of justice,
- for the purposes of customs, visas and immigration, or
- where reasonably required to protect your vital interests or
- enforce any booking or other contract.
Third-party service suppliers
We may use third-party service suppliers to process your personal information on our behalf for the purposes described above. When a booking requires it, we may also work with third-party payment service suppliers to facilitate payment. We also work with third-party advertisement networks to market services on other platforms and involve third-party suppliers for analytical purposes. All these third parties will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those described
We do not share your personal information with third parties for them to use for the purposes of sending you marketing information or for those third parties to use your information for their own purposes.
Transmission of information over email is not secure, and if you submit any information to us over the internet by email you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by email.
HOW WE COLLECT INFORMATION?
We may collect and update that information over the phone, by letter, fax, email, over the internet, on our website or in person.
When you visit our website, we may collect certain information, even if you don’t book an experience with us. We will collect certain technical information about you when you visit our website. This is likely to include: the internet domain you use, your IP address or other device identifier, your browser type and version (e.g. Chrome or Internet Explorer), the operating system and platform that you are using (e.g. Windows or Mac), the screen resolution of your device, the dates and times when you access our website, the full URLs of the pages you visit and the websites or links that you use to access our website, login information, details of products or services that are viewed and the length of visits to certain pages of the website. None of this information by itself will be able to tell us who you are, but it can still be considered ‘personal’ information.
We use this information for site management and security purposes (such as troubleshooting and testing) as well as to help us improve our website. We do not try to identify individual users or their usage habits from this data. Raw data logs are retained temporarily as required for security and site management purposes only.
We collect this information so we can fulfil our legitimate interests as a business to ensure that our website is fit for purpose and promotes our services appropriately for our customers, including by displaying information that our customers are interested in. We also rely on our legitimate interest in measuring customer satisfaction and troubleshooting any website issues. Where required by law, we may also seek and rely on your consent.
We may collect and use information from various sources in connection with the marketing and advertising of our services. We may also use data we collect from you (either directly or via our website or advertising) to help us to measure the effectiveness of our advertising and to establish what interests you and what doesn’t.
Cookies are widely used in order to make our website work, or to work more efficiently, and our site relies on cookies to optimize user experience and for features and services to function properly. A cookie does not identify you personally but it does identify your computer.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
If you make use of any Luxury Touring social media features, either on our website, an app or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider.
Our site may, from time to time, contain links to and from other websites. Please note that when you click on one of these links, you are entering another site and we are not responsible for the content or information collection polices of other sites. Please make sure you view their privacy and other policies before you submit any of your personal information.
If you contact us about these rights, we may ask for proof of your identity before we act, and may refuse to act if you do not provide this or your identity is not established by you. This is to ensure that your data is protected and kept secure.
Access to your personal data
You may request us to tell you whether we are processing personal data about you, to tell you what personal data we are processing and for what purposes, and to provide you with a copy of your personal data that we hold. The law does allow us, in certain cases to refuse your request, and we will advise you at the time if this is the case. We will need to verify your identity before disclosing personal information.
CONTACT & COMPLAINTS
IN NO EVENT WILL LUXURY TOURING BE LIABLE TO ANY PARTY OR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.